服务条款

Privacy Policy within the Territory of Vietnam

  1. Purpose and Scope of Information Collection

Data collected on the website includes: full name, email, phone number, and customer address. This information is necessary for us to request members to provide when submitting inquiries or purchasing products, allowing us to confirm with customers on the website to ensure consumer rights.

Members are responsible for maintaining the confidentiality and storage of all activities using the services under their provided information and email accounts. Additionally, members must promptly inform us of any unauthorized use, misuse, or security breaches regarding their registered information or passwords to enable appropriate solutions.

  1. Scope of Information Use

We use the information provided by members to:

  • Confirm orders and deliver goods upon the member's request;
  • Provide product information to customers upon their request;
  • Send marketing and promotional emails regarding goods sold by us;
  • Send notifications about website activities;
  • Communicate and resolve issues with users in specific cases;
  • Not use personal information outside the scope of confirmation and transaction-related contact;
  • Comply with judicial authorities’ requests, including prosecutors, courts, and investigative police agencies, in cases of legal violations by customers.
  1. Duration of Information Storage

Personal data of members will be stored until requested for deletion by the website's management. Otherwise, personal information of members will be kept securely on our servers in all cases.

  1. Entities and Organizations Permitted Access to Personal Information

Personal information on the website can be accessed by:

  • Website administrators;
  • The customer owning the personal information;
  • Authorized Vietnamese legal entities;
  • Business partners involved in your transactions, such as shipping companies.
  1. Contact Information of the Personal Information Collection and Management Unit

K&G VIETNAM JOINT STOCK COMPANY

Address: 11th Floor, Block A, Song Da Building, Pham Hung Street, My Dinh 1 Ward, Nam Tu Liem District, Hanoi, Vietnam
Email: manufacture@kgvietnam.com

  1. Methods and Tools for Users to Access and Modify Their Personal Data

Members have the right to review, update, modify, or delete their personal information by contacting the website management to perform these tasks.

Members can file complaints about information security by contacting the website's administration. Upon receiving these complaints, we will verify the information, and if the member’s feedback is accurate, we will take timely measures to address it.

  1. Mechanism for Receiving and Resolving Consumer Complaints

If a customer discovers that their personal information is being misused or used beyond the specified scope, they can call 1800.6226 or email manufacture @kgvietnam.com to lodge a complaint and provide relevant evidence to the management.

The management commits to responding immediately or within 24 business hours from the time the complaint is received.

Territory of Vietnam: For online payment methods (Visa/Master/Momo, VNPAY, etc.) and delivery services (Tiki Now, Viettel Post, VNPost, Grab), K&G Vietnam collaborates with third-party entities. Customers are advised to review and comply with third-party privacy policies.

Territory outside of Vietnam: Commercial contract, payment via international gateway PayPal, Bank Transfer.

Thank you for your attention!